Privacy Policy

Last updated: February 4, 2026

1. Information We Collect

We collect information you provide directly to us when you create an account, upload documents, or use our services. This includes:

  • Name and email address
  • Shipping and billing addresses
  • Payment information (processed securely through our payment provider)
  • Documents you upload for printing and posting
  • Order history and tracking information

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send you order confirmations and tracking updates
  • Provide customer support
  • Improve our services
  • Comply with legal obligations

3. Payment Information

We use Razorpay as our secure payment gateway provider. Chitthiwale does not store your card data on our servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment.

Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

4. Data Security

We implement bank-grade security measures to protect your personal information and documents:

  • All data is encrypted in transit using SSL/TLS (256-bit encryption).
  • Documents are stored securely and encrypted at rest.
  • Automatic deletion of documents 24 hours after successful delivery confirmation.
  • Regular security audits and updates.

4. Data Retention

We retain your uploaded documents only as long as necessary to complete your order. Documents are automatically deleted from our servers once delivery is confirmed. Order history and metadata are retained for accounting and customer service purposes.

5. Third-Party Services

We work with trusted third-party service providers:

  • India Post for delivery services
  • Payment processors for secure transactions
  • eSign providers for digital signatures

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@chitthiwale.com